New scam aimed at co-op members

New scam aimed at co-op members

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Cobb EMC members should be on guard for the latest ploy to obtain quick cash and personal information such as credit card and social security numbers.

“Be aware of callers claiming they are with Cobb EMC and demanding immediate payment or threatening immediate disconnection,” says Leslie Thompson with Cobb EMC.

While utility scams are nothing new, thieves have created a new con: they manipulate an outgoing telephone number so that on caller ID the call appears to come from an EMC. If a recipient dials the fake number—he or she will hear an on-hold message which mimics a real EMC customer greeting. Needless to say, the practice can catch consumers unaware since the phone number and greeting appear to be legitimate.

However, according to Thompson, consumers should be on high alert regarding any call in which someone claiming to be employed by the EMC demands immediate payment and threatens disconnection. Under these high-pressure circumstances, consumers should never provide payment information to that caller.

“If you have doubts, call Cobb EMC at 770-429-2100 or check your account balance directly on the app or website,” says Thompson.

In addition to this most recent trick, there have been limited reports of scammers showing up at a service address in clothing marked with what appears to be EMC logos and attempting to collect a past-due bill and threatening to instantly disconnect service. According to Thompson, no one from Cobb EMC will come to a residence or business and demand payment by debit/credit/gift card or cash.

Because of the mounting threat to consumers, Cobb EMC will continue to work with law enforcement and educate our members about scams.   

Cobb EMC will never request payment information over the phone or in person at your property. Members are always directed to the Cobb EMC website or to the automated payment phone line.

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