PrePay FAQs

PrePay FAQs


What is PrePay?

Instead of receiving a traditional bill each month, PrePay enables you to monitor your electric use and pay-as-you-go. With PrePay, you never pay a deposit or late fees. You have the flexibility to pay when you want, how you want and in the amount you want as long as a credit balance is maintained on your account.

How does PrePay work?

Cobb EMC gets daily readings from your electric meter and calculates a daily bill. You make prepayments to your electric account, and as you use electricity, the used amount is deducted from your account’s credit balance. When your account reaches the low balance (set by you), we notify you via email or text. Log into your Cobb EMC account to manage your PrePay notifications. 

How do I make payments?

Cobb EMC offers several convenient ways to pay your bill

If I already have an account, can I switch to PrePay?

Yes. Use your existing deposit toward the purchase of prepaid electricity.

How much does the PrePay program cost?

In addition to the minimum $50 credit balance needed to activate your account, new members must also pay a $30 service establishment fee; this is not required for existing members. You’ll never pay late fees or deposits. Just think of the money you could potentially save! The initial payment ($50 + $30) must be made online, in our office, or by phone at 770-429-2100.

What if my PrePay account runs low?

When your account reaches the low balance threshold set by you, we will notify you via email. When you are notified of a low balance, simply recharge your account using one of Cobb EMC's convenient payment options. You can set your low balance threshold and manage your alert preferences through our online account management system or mobile app.

How much money should I keep in my PrePay account?

It's entirely up to you! PrePay is designed to fit your individual budget.

Will I still be required to pay a deposit?

No. PrePay members don’t pay deposits. The money you pay into your PrePay account goes strictly to buying electricity.

Will I still receive a monthly statement?

No, but you can easily manage your account online or receive daily notifications about your use.

What do I do if my electricity is disconnected?

Cobb EMC notifies members of account balances only if the balance reaches the low threshold, and low threshold notifications will only be sent via email. Cobb EMC will also notify members if the account has been disconnected for non-payment. Any member without an email address on file is solely responsible for monitoring his or her account balance. You can log on to your account and check your balance. You can also check your account balance by downloading the Cobb EMC app to your mobile device.

Will Cobb EMC disconnect my service on holidays or weekends?

No, Cobb EMC never disconnects service on holidays or weekends. However, reconnects are instantaneous for PrePay customers. For example, if your balance falls below $0 on Friday and you reload your account on Saturday morning, your power will be turned back on immediately.

What residential rate is the PrePay program billed under?

PrePay is not an electric rate. It's a way to pay your bill. PrePay members can still select any one of Cobb EMC’s residential rate options. To learn more about which rate is best for your lifestyle, visit our rate selection tool.

Payment Assistance
Payment Assistance
Contact us when you need help paying your bill.
Payment Options
Payment Options
For your convenience, we provide several ways to pay your bill.
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