Cobb EMC receives highest J.D. Power score

Cobb EMC today announced that the electric cooperative received a J.D. Power score of 796, their highest overall score ever, according to the J.D. Power 2021 Electric Utility Residential Customer Satisfaction Study surveying customers of the nation’s 142 largest electric utility brands.
 
“Every day, we focus on improving the member experience and delivering reliable electricity in the safest possible manner,” said Kevan Espy, President, and CEO of Cobb EMC. “Our J.D. Power score is a direct reflection of how our employees are dedicated to giving our members exceptional service coupled with our ongoing efforts in the community we serve.”
 
The metro-Atlanta cooperative has invested in many improvements over the past decade to positively impact its members. As part of its focus on sustainability, Cobb EMC is committed to increasing its renewable energy portfolio by 200% and reducing carbon emissions by 75%, all by 2030. The addition of electric vehicles (EVs) to the company’s fleet, the creation of the first Solar Flower Garden, campus-wide rooftop solar panels, a battery storage building, and a future microgrid project are all steps the cooperative is taking to research and develop renewable energy on its corporate campus.

“The electric industry is always changing, and Cobb EMC is investing in innovation to meet those changes,” said Espy. “With improvements in EVs and solar technology, it is our responsibility as a utility to research and invest in these projects, which will provide a greener future for generations to come.”
Contributing to their remarkable J.D. Power score, Cobb EMC further improved their ranking for reliability. This year, the cooperative was ranked second in the nation for reliability out of all electric cooperatives, based on the Institute of Electrical and Electronics Engineers (IEEE). They are also ranked first for restoring outages quickly and their rates are among the top ten lowest out of all electric utilities in Georgia.
 
Cobb EMC offers an innovative NiteFlex rate that can be utilized for charging EVs. Members on the NiteFlex rate can use up to 400 kWh per month for free overnight EV charging, which was an unprecedented move to support EV adoption in northwest metro Atlanta, a city long known for heavy commuter traffic. Members can also select from multiple rate options so they can determine which rate best fits their lifestyle. To simplify the switching process, the cooperative built an online tool to help its members choose a rate.
 
Cobb EMC has always worked to be a responsible corporate citizen in the communities it serves from energizing large employers to encouraging regional job growth and by supporting tomorrow’s leaders through scholarships. The Cobb EMC Foundation has also donated $6.7 million to local nonprofits in all five counties that Cobb EMC serves through Operation Round-Up. This community commitment is also evident through Cobb EMC’s wholly-owned subsidiary Gas South, which is committed to being a Fuel For Good in the communities it serves by giving back 5% of profits to help children in need.
 

Media Contacts:

Cobb EMC | Mike Codichini | 678-355-3058 | pr@cobbemc.com 

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About Cobb EMC
Cobb EMC is a not-for-profit, member-owned electric cooperative. The company safely delivers reliable electricity to more than 200,000 residential and commercial consumers in Cobb, Bartow, Cherokee, Fulton, and Paulding counties. Cobb EMC is consistently recognized for low-cost, reliable power, a commitment to renewable energy, and giving back to the communities it serves. Cobb EMC is one of the largest EMCs in the nation, and the company’s wholly-owned subsidiary Gas South is a leading provider of natural gas in the Southeast. For more information, visit www.cobbemc.com.