Cobb EMC today announced that for the fourth quarter of 2022, the electric cooperative ranks first in the nation for Customer Satisfaction among all electric utilities, according to a well-known customer satisfaction survey, which surveys customers of the nation’s 145 largest electric utility brands.
 
“Our record-breaking score is a result of our ongoing and consistent focus of creating a superior member experience while delivering reliable electricity at the lowest possible price,” according to Kevan Espy, president and CEO of Cobb EMC. “The energy sector and our industry are changing, and while we are innovating on behalf of our customers, we continue to maintain our focus on our customers and the communities in the five-county area that we serve.”
 
The metro-Atlanta utility is ranked #1 in the nation for restoring outages quickly and is also ranked #2 in the country for reliable power. Additionally, Cobb EMC consumers’ monthly bills are nearly $22 lower than the average utility bill in Georgia, according to the Georgia Public Service Commission.
 
“Despite rising costs and difficult economic conditions, Cobb EMC’s board of directors and employees have worked diligently to control costs. At a time when bills are going up around the nation, Cobb EMC protected members from higher rates by absorbing more than $23 million in rising wholesale power costs this year with the help of dividends from our wholly-owned subsidiary, Gas South,” according to Espy. “That is what makes these rankings in terms of reliability and low rates even more impressive. In a time of volatility in many sectors of the economy, we have continued to place the needs of our members – our customers – first.”
 
Cobb EMC has developed many new programs and initiatives using direct feedback from consumers. This year, the cooperative unveiled its microgrid project, which is the first project of its kind for any EMC in the nation. The microgrid and the supporting solar infrastructure is a key aspect of the company’s energy and sustainability goals, which includes reducing the company’s carbon footprint by 75 percent and increasing our renewable energy portfolio by 200 percent by 2030. According to Espy, the company is “proud that through our participation in this innovative renewable energy project, we can help serve our members’ power needs with cost-effective solar energy.”