Cobb EMC completed its annual member-wide customer satisfaction survey, where over 2,900 members participated. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For 2026, Cobb EMC received an ACSI score of 92, on a 100-point scale.[1]
“Our goal as an electric cooperative is to improve our members’ experience, and this ACSI score shows the impact of that focus,” said Kevan Espy, President and CEO of Cobb EMC. “I’m grateful to work alongside a team that works with integrity and brings passion and care to our members day in and day out.”
Cobb EMC’s score is higher when compared to publicly measured electric cooperative utility scores reported in the syndicated 2026 ACSI Energy Utility Study and places Cobb EMC 20 points higher than the average electric investor-owned utility score of 72, as well as 18 points higher than the municipal utilities score of 74, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.
1Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Cobb EMC, collected between March 20, 2026 and April 6, 2026. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
Media Contacts:
Cobb EMC | Krista Williams | pr@cobbemc.com
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About Cobb EMC
Cobb EMC is a not-for-profit, member-owned electric cooperative. The company safely delivers reliable electricity to nearly 200,000 residential and commercial consumers in Cobb, Bartow, Cherokee, Fulton, and Paulding counties. Cobb EMC is consistently recognized for low-cost, reliable power, a commitment to renewable energy, and giving back to the communities it serves. Cobb EMC is one of the largest EMCs in the nation, and the company’s wholly-owned subsidiary Gas South is a leading provider of natural gas in the Southeast. For more information, visit www.CobbEMC.com.
About Cobb ACSI
The ACSI is the only national cross-industry measure of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 300,000 customers as inputs to an econometric model for analyzing customer satisfaction with more than 400 companies in 46 industries and 10 economic sectors.